Customer Service

Orders:
1-800-504-2723
Customer
Service:
1-877-788-9962
Monday- Friday 6am to 10pm
Mountain Standard Time
Email:
customerservice@southwestindian.com
Mail:
US Postal Service:
Southwest Indian Foundation
P.O. Box 86
Gallup, NM 87302

UPS/FedEx:
Southwest Indian Foundation
100 W Coal Ave
Gallup, NM 87301

Click here for downloadable order form

Here at Southwest Indian Foundation we want to make sure that our Customers and Donors are completely satisfied. We believe that you are more than just a Customer or Donor, you are our friend and a partner in the fight to help Native Americans in need. I believe our reps are some of the best in the business and are standing by to answer any questions you may have.


Customer Service Department
Southwest Indian Foundation

Shipping Rates and Information

U.S. Standard Delivery
Online and phone orders orders received Monday - Friday before 2:00 p.m. Mountain Standard Time Monday - Friday will be processed the same day. Online and phone orders order placed after 2:00 p.m. Mountain Standard Time will be processed the next business day. We will ship your package via your choice of UPS or USPS Priority. Delivery takes from 4-8 business days depending on where you live.

U.S. Express Delivery
Online and phone orders orders received Monday - Friday before 2:00 PM MT will be shipped the same business day. Orders received after 2:00 PM MT are scheduled to ship the next business day. All Express Delivery packages are delivered Monday - Friday. Our Express Delivery air carrier is UPS. UPS residential deliveries generally arrive by 8:00 PM. Express Delivery is not available to P.O. Boxes. You must provide a street address. Express Delivery is not available for orders being shipped outside the USA. Express Delivery orders must be placed by 10:00 AM Mountain in order to go out that day.

Shipping Rates:

Merchandise Standard Shipping USPS Priority UPS (Ground) Regular
(Innovations, last leg delivered by USPS) 4-7 days (2 to 3 days, trackable) (ships UPS entire leg of trip)
Up to $20.00 $5.00 $6.00 $7.00
$20.01 - $50.00 $8.00 $10.00 $11.00
$50.01 - $100.00 $10.00 $12.00 $13.00
Over $100.00 $12.00 $15.00 $18.00
UPS 2nd Day Air Add $15.00
UPS Overnight Exresss Add $25.00
International Shipping Details
(All Countries Other Than USA / Excludes APO/FPO)

"We aim to Please!!"

We do our best to process orders within 2-3 business days of your online transaction. Delivery cost depends on destination, weight and priority.

Our international shipping service offers a guaranteed order total including all transportation costs and importation fees (Any applicable duty and tax enforced by the customs and revenue authorities in the destination country) during checkout. Both the shipping cost and importation fees vary by country. These charges are non-refundable - international shipping charges and any fees such as Duty, Tax, or VAT will not be refunded in the event of a return.

Any shipping, duty, tax, or importation fee or charge associated with an international return is solely the responsibility of the purchaser. Southwest Indian Foundation will not cover any charge associated with shipping any item(s) back to the United States and reserves the right to refuse returns in the event that any duty, tax, or importation fee is requested upon delivery back to our facilities. If all shipping, duty, tax, and importation fees have been covered by the purchaser and a return is received from outside the United States, we will issue a refund to the original form of payment for the merchandise only. Any shipping, duty, tax, or importation fees that were paid upfront on the original transactions are non-refundable.

If you would like to make an international return, please ship item prepaid to Southwest Indian Foundation, 100 West Coal Ave, Gallup, NM 87301. It is very important to provide the following information on the return commercial invoice/international paperwork... order number, date of order, tracking #, description of item being returned, price paid for merchandise, and the following statement... US GOODS RETURNED. Once return item is received, we will credit your account and send you an email confirmation of credit transaction.

You are more than welcome to contact us via Email or by calling us at 877.788.9962 and speaking to one of our customer service professionals. Emailing us is the quickest and easiest method. We'll be happy to answer any questions, concerns, or inquiries you have regarding International shipments. Rest assured and have the peace of mind that Southwest Indian Foundation will handle your International order professionally and promptly.

Donations Donations can be made online, by phone (1-877-788-9962) using your Credit card, or by check using the order form in the center of our print catalog. After you make a donation your will receive a letter indicating the amount of your donation and details about the project that you donated to. Donations are 100% tax deductible and 65% of the cost of all purchases are tax deductible.

Credit Card Charges
Your credit card will be charged when the order is processed. Back-ordered items will not be charged to your card until the merchandise is available.

Item Mesurements
You can call or email our customer service department for measurements on any item.